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Terms and Conditions

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Effective Date: April 21, 2026

Company Name: 1800Heaters

Service Area: NJ, PA, DE, CT, and MA

By engaging with 1800Heaters for water heater installation, repair, or maintenance, you agree to the following terms:

1. Professional Disclaimers & Estimates

All estimates provided via phone, email, or online forms are preliminary and non-binding. Final pricing is subject to a mandatory on-site inspection by a technician to verify existing plumbing conditions, venting requirements, and site accessibility. We reserve the right to adjust pricing based on actual site conditions or required local code upgrades.

2. SMS and Mobile Messaging

By providing your phone number, you consent to receive SMS messages regarding:

  • Appointment reminders and scheduling updates.
  • "On the way" notifications and technician ETAs.
  • Post-service surveys and Net Promoter Score (NPS) requests.
  • Message and data rates may apply. You may opt-out at any time by replying "STOP."

3. Licensing & Insurance

1800Heaters is a fully licensed, bonded, and insured entity. We operate in strict accordance with the regulations of New Jersey, Pennsylvania, Delaware, Connecticut, and Massachusetts. Our technicians ensure all work complies with local building codes and required permitting.

4. Punctuality and Rescheduling

While we strive for precision in scheduling, arrival times are estimates. 1800Heaters is not liable for delays caused by:

  • Extreme weather or traffic conditions.
  • Emergency service calls prioritized for safety.
  • Delayed arrival of specialized equipment or manufacturer parts.

5. Advice Disclaimer

Information provided via our website, AI-chat widgets, or email correspondence is for general educational purposes only. It is not a substitute for professional on-site diagnosis. 1800Heaters is not liable for any actions taken by the user based on digital content without a physical inspection.

6. Legal Protections

  • Limitation of Liability: To the maximum extent permitted by law, 1800Heaters’ liability for any claim arising out of our services shall not exceed the total amount paid by the customer for said service.

Governing Law: These terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.